We’re working hard to get your power back on

We don't want your power to go out but when it does, we can promise there is a dedicated team of employees working to restore your service as quickly and as safely as they can.

Report an Outage

How to Report
an Outage

The fastest and easiest way to report an outage is by using our app or on the online outage center. To contact us anytime, please use our toll free number: 855-2PRVEPA (855-277-8372).

Before calling us to report an outage, please check the following:

Check to see if your neighbor has power.

Turn off all major electrical appliances that were on, especially home computers, televisions, entertainment devices and your central heating/cooling unit.

Check for blown fuses or tripped breakers in your switchbox panel.

If fuses and breakers are okay, please call to tell us that your service is out.

Outage Tips and Information

How we restore your power

See information about how we restore power once it’s safe to do so.

learn more

Be prepared for an outage

Find out the top 5 things to do to prepare for an electrical outage.

learn more

What to do during an Outage

See Frequently Asked Questions about outages and what to do when they occur.

see faq

Make your life easier -
Download our App!

Download our app to pay your bills and manage your account. Got questions? Check FAQ about the app.

download app

Got Questions?
We have Answers

Go ahead and check our help center, it has all the information you might need.

Visit The Help Center